Snapshots: some case studies and client's comments
Citizen's Advice Bureaux
Three Citizens' Advice Bureaux, funded by a local authority in a mixed urban and rural area, were under pressure from the local authority to amalgamate and make greater use of information technology to deliver advice and information services. Common Knowledge was commissioned by the three bureaux to undertake a review. The work was jointly funded by the local authority and the National Association of Citizen's Advice Bureaux (NACAB).
Read the full Citizens Advice Bureaux case study »
Cultural Strategy
We assisted a local authority to develop its Cultural Strategy. We believe the way we approached this task is instructive and exemplifies our approach to complex commissions. In terms of the strategy development process we had three initial aims. To:
- create the context for a series of conversations about 'culture', its meaning and scope
- prevent the strategy development process starting with discussions, and remaining within, specialist interest areas
- initially to direct attention away from service plans and boundaries.
Our approach was summarised in a Common Knowledge briefing paper accepted by the cross-sectoral Cultural Strategy Group.
Read the full Cultural Strategy case study »
